I am still impressed by the robots’ exhibition on CCTV for the CNY eve and considering the post number I found here, I am not the only one.
This brought me to some consideration about the future and what this can mean in terms of occupation and more specifically of tasks which currently are characterising my activity in the HVAC/R market.
This is a market in continuing evolution, where technological improvements are continuous.
Be on his step sometimes is hard because as an independent, you need to stay focused on your revenues and not only in your self-made formation or meeting participations.
In many situations, I can say that AI is already a useful tool, I used it frequently for comparison and suggestions, but even dangerous.
Many times some of its assumptions on specific issue are not completely verified or too much pushed to a specific side (obviously the commercial “soul” of AI replies in itself what happens for the web research engines, this is normal because this gives to it the funds to go on its development).
Very often when you visit a website currently (regardless of which kind of products has proposed on it) you meet the small “chatbot”. It is there for driving you through sometimes the complicate path in your research because of the multitude of products you can find in that website.
Now it starts to be present even inside website of specific and technical product. The idea to offer to the customer an AI assistant able to provide much information, apparently without any effort or need to invest in the technical education of a specific person inside your staff, or of the “jollies”.
This seems to be a great chance and opportunity to catch.
Through this small AI tool, you can even pretend like a well-structured and technological advanced company without any specific or considerable investment.
But how the customers for this last kind of products (technological products) are reacting when they contact the assistance point, and they face to this new kind of communication, so impersonal and “cold”?
It does not seem so well.
In a world full of apps and a community who seems to have this individual need to keep distance, the innate social side of the human being seems to react not so well when we talk about technological issues.
Customers continue to prefer a personal and human contact.
Technology issues seem for the moment to prefer someone who has the same skills and most probably passed through the same experience on the field to speak with.
For the moment AI can help but not replace the need to feel not only informed but even comforted and assured facing technical difficulties as happens for the personal issues.
The result of the quick panel test made in the USA gives me more confidence that learning and upgrading in my market knowledge currently maintains its importance …
so I can go on.